Mentor Services Agreement & Safeguarding Statement

1 · Our relationship

1.1 You provide mentoring as an independent contractor. You are not an employee, worker, agent or partner of Wisesprout, and nothing in this Agreement creates an employment relationship. You are free to teach elsewhere; we do not ask for exclusivity.

1.2 You are responsible for your own tax and National Insurance on everything we pay you (for example through Self Assessment), and for any declaration your university requires before you take paid work. You confirm that your immigration status allows you to do the work under this Agreement on a self-employed basis. Student and Skilled Worker visas, among others, usually do not allow self-employment; if you hold a visa of this kind, contact support@wisesprout.co.uk before applying and do not accept this Agreement.

1.3 You may not bind Wisesprout or make commitments on its behalf. Your university is not a party to this Agreement, and you must not present your mentoring as a programme, partnership or endorsement of your institution.

2 · Eligibility and your profile

2.1 You confirm that you are currently a registered PhD student (Tier 2) or hold a postdoctoral research position (Tier 3) at a UK university, and that everything in your application and profile is true. We verify this before approving you and may ask for evidence (for example an institutional email address or a letter from your department) at any time.

2.2 Keep your profile accurate and up to date: institution, research area, subjects you teach, availability and rate. Your name, photo, institution and biography are shown to families according to the disclosure setting you choose, and are used only to present you on the platform.

2.3 Tell us within 14 days if your academic status changes (for example you complete your PhD, leave your post or move institution). We may move you to a different tier or pause your profile while we re-verify.

3 · What you deliver

3.1 One-to-one sessions of 60 minutes each, delivered online through the meeting link you provide in the booking (for example Zoom or Tencent Meeting), teaching your own subjects at the level the family has booked. Sessions are not delivered in person.

3.2 You prepare for each session, start on time, cover the agreed material, and give the student honest, specific feedback. Homework, materials and feedback are shared through the order page. You respond to booking requests and messages within two working days.

3.3 Free 10-minute introductory meetings requested by families are part of the service and are not paid.

4 · Your rate and your share

4.1 You set your own per-session rate within the band for your tier, which is shown in your dashboard before you set it. Families see your rate before they book. When a family approves a session, that session's price is fixed at your rate at that moment; changing your rate later does not affect sessions already approved. After you change your rate, it is locked for 30 days.

4.2 For each settled session you receive a share of the session price, which rises the longer you work with the same family: 70% for your 1st to 5th sessions with that family account, then one percentage point more per session from the 6th, reaching a cap of 85% from the 20th session onward. The count runs per family account and mentor (not per student and mentor) and includes every settled session, including sessions charged because the student did not attend; cancelled or refunded sessions do not count. The remainder is Wisesprout's fee, which covers payment processing, the platform, family support and the loyalty credit we return to families (5% after every 10 settled sessions — paid from our share, never from yours).

4.3 Your share is calculated on the price the family paid for the session, in pounds sterling, rounded to the nearest penny. You can see the running count and your current share in your dashboard at any time.

5 · Payment

5.1 We pay your share for all sessions settled in a calendar month in a single monthly payment, in arrears, by UK bank transfer (Faster Payments) to the account you enter in your dashboard. Amounts are gross; no tax is deducted. We send a statement with each payment.

5.2 You are responsible for giving us correct bank details. Payments to incorrect details you provided may be delayed and, where the money cannot be recovered, are not re-paid. A session that is under a report or dispute (see §6) is paid once it is resolved. Payment errors are corrected in the following monthly payment.

5.3 Families pay only through the platform. You must not accept payment from a Wisesprout family directly, in cash or by any other means, for sessions arranged through or arising from the platform.

6 · Scheduling, cancellations, absence and disputes

6.1 You propose session times through the platform; the family approves them, which reserves the session price from their wallet. Rescheduling agreed with the family through the platform is not a cancellation.

6.2 If a session is cancelled 24 hours or more before it starts, the reserved credit is released to the family and nothing is paid. The 24 hours are counted from when we receive the cancellation request, not from when we act on it. If the family cancels less than 24 hours before the start, or the student does not attend after you have waited at least 15 minutes and messaged them through the order, the session is charged to the family and paid to you as if delivered.

6.3 If you cancel or do not attend, the family receives a full refund of that session and you are not paid. Tell the family and us as early as you can, through the platform. Repeated late cancellations or absences may lead to suspension or removal.

6.4 In this first phase, cancellations are carried out by Wisesprout: use “Report an issue”, and we will either release the credit in full or settle the session in full. There are no partial outcomes.

6.5 After a session ends, the family and you each have 24 hours to report a no-show, lateness or a session-quality problem. If nothing of that kind is reported, the session settles automatically. If either side reports one, we hold settlement, hear both sides, and decide between a full refund to the family and full settlement to you. Our decision on settlement is final within the platform; it does not limit any legal rights either side has.

7 · Conduct

7.1 Teach only within your competence; tell us if a family asks for something you cannot teach well. Be honest about progress. Never promise grades, offers or outcomes.

7.2 The student's work stays the student's. You may teach, explain, correct and model; you must not write coursework, personal statements or assessed work for a student, or do anything that would breach their school's or an exam board's rules.

7.3 Do not arrange sessions, payment or any paid teaching with a Wisesprout family outside the platform, while you are a mentor with us and for 12 months after your last session with that family. Do not solicit families to leave the platform. Breach of this clause is a material breach of this Agreement.

8 · Safeguarding statement

8.1 Most Wisesprout students are under 18. Every mentor accepts this statement and is bound by it. We may suspend your profile immediately, without pay for undelivered sessions, while any safeguarding concern is looked into.

8.2 All contact with students and their families goes through the platform: live sessions through the meeting link in the booking, and all other communication through the order message board, which our admin team can see. You must not exchange personal contact details (phone number, WeChat, personal email, social media or gaming accounts) with a student, add or follow a student on any personal account, or contact a student privately — before, during or after the mentoring relationship. Parents' contact details are likewise used only through the platform.

8.3 You must not meet a student in person through Wisesprout, invite a student anywhere, give or accept gifts, or be alone with a student outside a scheduled online session. Sessions are not recorded unless we and the parent have agreed in writing beforehand.

8.4 Basic DBS check. Before your first session you must send a Basic DBS certificate, issued by the Disclosure and Barring Service within the last 12 months, to support@wisesprout.co.uk. You must tell us immediately if you are cautioned, charged or convicted of any offence, or become the subject of any investigation or disciplinary process, while you mentor with us.

8.5 Reporting. If you are worried about a student's welfare, if a student tells you something that suggests they are at risk, or if you see or hear inappropriate conduct by anyone on the platform, report it to support@wisesprout.co.uk the same day. Do not investigate yourself and do not promise a child confidentiality; if a child is in immediate danger, call 999 first. We will handle the concern and, where required, involve the appropriate authorities.

8.6 Keep professional boundaries at all times: appropriate language and dress, no discussion of your or the student's private life beyond what the teaching needs, no comments on a student's appearance, and no contact outside scheduled sessions. If a student behaves inappropriately towards you, end the session and report it to us.

9 · Data protection and confidentiality

9.1 You receive personal data about students and families (names, year group, subjects, coursework, messages) solely to deliver mentoring. You must use it for no other purpose, keep it secure, not share it with anyone, not upload students' work or details to third-party services without our written agreement, and delete any copies you hold when the mentoring relationship ends or when we ask.

9.2 We process your personal data — including your application, verification documents, DBS details and bank details — as described in our Privacy Policy, to run the platform and pay you.

9.3 You keep confidential any non-public information about Wisesprout, its families and its mentors that you learn through the platform. The obligations in §8 and §9 survive the end of this Agreement.

10 · Intellectual property

10.1 You keep ownership of teaching materials you create or bring. You grant Wisesprout and the student a non-exclusive licence to use materials you share through the platform for the purpose of that student's learning. Work the student produces remains the student's.

10.2 We may show your name, photo, institution, tier and biography on the platform according to your disclosure setting. Any wider marketing use of your name or image needs your prior approval, which you may withhold.

11 · Term, suspension and termination

11.1 This Agreement starts when we approve your application and continues until ended by either side. You may end it at any time by emailing support@wisesprout.co.uk; we may end it with 14 days' notice by email. Sessions already approved are either delivered or cancelled under §6, and everything you have earned is paid in the normal monthly cycle.

11.2 We may suspend or end this Agreement immediately, by written notice, if you breach §5.3, §7 or §8, provide false information, or receive repeated substantiated complaints. Sessions not delivered are not paid.

12 · Liability

12.1 Neither side excludes or limits liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud. Otherwise, each side's total liability to the other under this Agreement is limited to the total mentor fees paid or payable under it in the 12 months before the claim arose. Neither side is liable for losses that were not foreseeable when this Agreement was accepted.

12.2 Wisesprout provides the platform, families and payment handling; it does not guarantee a minimum number of bookings or any level of income.

13 · Changes to this Agreement

13.1 We may update this Agreement. We will email you the new version, with a new version number, at least 14 days before it takes effect. If you accept new bookings after that date, you accept the new version; if you do not agree, you may end this Agreement under §11.1 before it takes effect. We keep a record of the version you accepted when you applied and of each notice we send.

14 · Governing law and contact

14.1 This Agreement is governed by the law of England and Wales. Both sides will first try to resolve any dispute through good-faith discussion; failing that, the courts of England and Wales have jurisdiction.

14.2 Questions about this Agreement, payments or safeguarding: support@wisesprout.co.uk. RELIN LTD, trading as Wisesprout · Company No. 15953693 · Registered office: 66 Paul Street, London EC2A 4NA, United Kingdom.